- Smart Forms
- Offer Generator
- Reseller Enablement at Scale
- Compliance Checks
- KYC Review
First Glance
Nayax is a global commerce enablement, payments and loyalty platform designed to help merchants scale their business. Nayax offers a complete solution including localized cashless payment acceptance, management suite, and loyalty tools, enabling merchants to conduct commerce anywhere, at any time. With foundations and global leadership in serving unattended retail, Nayax has transformed into a comprehensive solution focused on our customers’ growth across multiple channels.
As of December 31, 2024, Nayax has 11 global offices, approximately 1,100 employees, connections to more than 80 merchant acquirers and payment method integrations and globally recognized as a payment facilitator. Nayax’s mission is to improve our customers’ revenue potential and operational efficiency.
Challenge
As Nayax grew, they faced the challenge of managing increasing onboarding volumes while scaling a network of over 100 active partners and resellers. They needed a smarter way to handle not just merchant onboarding but also their entire reseller ecosystem, with streamlined processes, full visibility, and consistent customer experiences.
As the reseller network expanded, Nayax needed a way to let partners support merchant acquisition without creating fragmented onboarding journeys, inconsistent processes, or additional compliance risk.
Simultaneously, the company transitioned into a payment facilitator (PayFac) model, assuming full responsibility for regulatory compliance. This shift meant managing complex KYC, KYB, and AML workflows—something their existing stack wasn’t built for.
Problem
Solutions
OnBoard by MVSI now powers the entire merchant onboarding experience for Nayax across departments including Sales, Compliance, Legal, and Risk, while also supporting reseller-led onboarding through one governed platform. The platform provides a unified view of all onboarding workflows, helping the team manage scale efficiently across internal teams and partner channels.
Smart Forms
OnBoard’s Smart Forms transformed how Nayax collects customer data. These dynamic, industry-specific forms adapt in real time based on the user’s inputs, ensuring faster and more accurate submissions. Resellers and merchants can start applications with just a few key details, and the system guides them through tailored questions relevant to their business type.
This automation reduces back-and-forth communication and ensures the Sales and Compliance teams receive complete, validated applications from the start. The built-in notes section and verification insights also make internal collaboration much easier.
Offer Generator
With OnBoard’s Offer Generator, Nayax can generate customized offers quickly and at scale. The tool enables the creation of pre-configured offer templates based on vertical, pricing models, or service types—cutting down time spent on manual proposal building.
It also enables Nayax to adjust terms, fees, and requirements dynamically based on the customer or reseller profile. Offers are instantly shareable and trackable through the onboarding pipeline, improving conversion and visibility across both direct and reseller-led merchant acquisition.
Managed Reseller and White Label Onboarding
OnBoard allows Nayax’s resellers to onboard businesses directly through the platform, based on pre-set onboarding rules and eligibility criteria defined by Nayax. This creates a managed white label onboarding model where partners can support merchant acquisition, while Nayax retains control over the workflows, compliance requirements, approvals, and visibility needed to manage risk.
This removes the need for constant manual oversight, streamlines the application process, and ensures consistency across the reseller network. Resellers are empowered with the right tools to submit applications independently, without creating compliance risk, process bottlenecks, or visibility gaps for Nayax.
Automated Compliance Checks
OnBoard automates critical regulatory requirements across KYB, KYC, and AML. It rapidly identifies business entities, ownership structures, and high-risk applicants using global watchlists, sanctions, PEPs, and adverse media databases.
This automation reduces manual errors, speeds up onboarding, and ensures that Nayax meets its regulatory obligations as a payment facilitator.
Outsourced KYC Review
For complex applications requiring deeper investigation, OnBoard’s in-house verification team handles manual KYC reviews. This outsourced support prevents bottlenecks and enables Nayax to focus internal resources on growth and strategy rather than compliance admin.
Why Choose Onboard by MVSI?
Nayax explored multiple onboarding platforms, but most only addressed parts of the journey. They needed a single, scalable platform that could streamline processes across teams, reduce manual effort, consolidate siloed systems, and support reseller-led merchant acquisition at scale.
Crucially, Nayax needed more than an onboarding tool. They needed infrastructure that could support a growing reseller network, and keep compliance, risk, and operational control in one place.
OnBoard by MVSI was the only solution that offered a fully integrated, end-to-end onboarding experience that supported the needs of internal teams and reseller-led growth. It was easy to implement, required minimal resources, and quickly became the backbone of Nayax’s onboarding operations.
“We needed an all-in-one solution that could improve our onboarding processes’ efficiency and assist our teams in managing workflows as we grow. We also couldn’t find a solution that could be easily integrated and match our internal requirements like OnBoard. It’s just been phenomenal. OnBoard is now used by nearly every department in our company.” -
Dylan Winik, CEO | Nayax Australia
Solutions
Outcome
Since adopting OnBoard, Nayax has:
- Built a reseller network of 100+ partners who have collectively onboarded 8000+ businesses.
- Enabled scalable reseller-led onboarding with centralized governance across compliance, risk, approvals, and workflows.
- Decreased merchantonboarding time by 98% while continuing to scale rapidly.
- Outsourced complex KYC reviews to MVSI’s in-house verification team freeing up Nayax to focus on higher-value strategic work.
