How Nayax Australia Scaled Merchant Onboarding with OnBoard by MVSI

Nayax is a global commerce enablement, payments and loyalty platform designed to help merchants scale their business. Nayax offers a complete solution including localized cashless payment acceptance, management suite, and loyalty tools, enabling merchants to conduct commerce anywhere, at any time. With foundations and global leadership in serving unattended retail, Nayax has transformed into a comprehensive solution focused on our customers’ growth across multiple channels.  

As of December 31, 2024, Nayax has 11 global offices, approximately 1,100 employees, connections to more than 80 merchant acquirers and payment method integrations and globally recognized as a payment facilitator. Nayax’s mission is to improve our customers’ revenue potential and operational efficiency.

As Nayax grew, they faced the challenge of managing increasing onboarding volumes while scaling a network of over 100 active resellers. They needed a smarter way to handle not just merchant onboarding but also their entire reseller ecosystem, with streamlined processes, full visibility, and consistent customer experiences.

Simultaneously, the company transitioned into a payment facilitator (PayFac) model, assuming full responsibility for regulatory compliance. This shift meant managing complex KYC, KYB, and AML workflows—something their existing stack wasn’t built for.

Nayax explored multiple onboarding platforms, but most only addressed parts of the journey. They needed a single, scalable platform that would streamline processes across teams, reduce manual effort, and consolidate siloed systems.

OnBoard by MVSI was the only solution that offered a fully integrated, end-to-end onboarding experience that facilitated the needs of all internal teams. It was easy to implement, required minimal resources, and quickly became the backbone of Nayax’s onboarding operations.

“We needed an all-in-one solution that could improve our onboarding processes’ efficiency and assist our teams in managing workflows as we grow. We also couldn’t find a solution that could be easily integrated and match our internal requirements like OnBoard. It’s just been phenomenal. OnBoard is now used by nearly every department in our company.” -

Dylan Winik, CEO | Nayax Australia

OnBoard by MVSI now powers the entire merchant onboarding experience for Nayax across departments including Sales, Compliance, Legal, and Risk. The platform provides a unified view of all onboarding workflows, helping the team manage scale efficiently.

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Smart Forms

OnBoard’s Smart Forms transformed how Nayax collects customer data. These dynamic, industry-specific forms adapt in real time based on the user’s inputs, ensuring faster and more accurate submissions. Resellers and merchants can start applications with just a few key details, and the system guides them through tailored questions relevant to their business type.

This automation reduces back-and-forth communication and ensures the Sales and Compliance teams receive complete, validated applications from the start. The built-in notes section and verification insights also make internal collaboration much easier.

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Offer Generator

With OnBoard’s Offer Generator, Nayax can generate customised offers quickly and at scale. The tool enables the creation of pre-configured offer templates based on vertical, pricing models, or service types—cutting down time spent on manual proposal building.

It also enables Nayax to adjust terms, fees, and requirements dynamically based on the customer or reseller profile. Offers are instantly shareable and trackable through the onboarding pipeline, improving conversion and visibility.

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Reseller Integration

OnBoard allows Nayax’s resellers to onboard businesses directly through the platform, based on pre-set onboarding rules and eligibility criteria defined by Nayax. This removes the need for constant manual oversight, streamlines the application process, and ensures consistency in how merchants are brought into the ecosystem.

Resellers are empowered with the right tools to submit applications independently—without creating compliance risk or process bottlenecks for Nayax.

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Automated Compliance Checks

OnBoard automates critical regulatory requirements across KYB, KYC, and AML. It rapidly identifies business entities, ownership structures, and high-risk applicants using global watchlists, sanctions, PEPs, and adverse media databases.

This automation reduces manual errors, speeds up onboarding, and ensures that Nayax meets its regulatory obligations as a payment facilitator.

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Outsourced KYC Review

For complex applications requiring deeper investigation, OnBoard’s in-house verification team handles manual KYC reviews. This outsourced support prevents bottlenecks and enables Nayax to focus internal resources on growth and strategy rather than compliance admin.

Since adopting OnBoard, Nayax has:

• Built a reseller network of 100+ partners who have collectively onboarded 8000+ businesses.

• Whilst scaling rapidly decreased their merchant onboarding time by 98%.

• Outsourced complex KYC reviews to MVSI’s in-house verification team freeing up Nayax to focus on higher-value strategic work.